Fair & Transparent

Refund Policy

Last Updated: March 15, 2026 7-Day Refund Window

We believe in fair business practices. Read our refund policy to understand when and how refunds are processed.

On This Page

1. General

At GrowerPlatform, we strive to deliver the best Instagram promotion results. However, Instagram's algorithm is dynamic and we cannot guarantee 100% exact reach, views, or likes as mentioned in the plan. Results may vary – they can be higher or lower than the promised range due to factors beyond our control, including:

  • Instagram algorithm changes
  • Your content quality and engagement
  • Account health and history
  • Current Instagram trends and competition
Important Note: All our plans come with a promised range (e.g., 10,000-15,000 views). We guarantee delivery within this range. Results may be on the lower or higher end of the spectrum.

2. Refund Eligibility

✅ Refund will be processed only if:

The delivered reach/views/likes are significantly lower than the minimum promised in the selected plan — specifically less than 70% of the minimum target mentioned at the time of purchase.

✅ Timeline for refund requests:

You must submit a refund request within 7 days of plan completion with clear proof/screenshots of analytics showing the shortfall.

❌ Refunds are NOT applicable if:

  • You provided wrong Instagram account details (incorrect username, private account, etc.)
  • Your account is private, shadow-banned, or violates Instagram's terms of service
  • You cancel the plan after we have started the promotion (service has already begun)
  • The promotion has already been fully delivered (even if results are on the lower side of the promised range, as long as they meet the minimum target)
  • You failed to provide required information (reel URL, specific instructions, etc.)
  • The reel was deleted, made private, or removed during the promotion
Important: Results are measured using Instagram's native analytics. Third-party analytics tools may show variations and are not considered for refund eligibility.

3. Refund Process

If your refund request is approved, here's how the process works:

  1. Submit Request – Email us at support@growerplatform.com with your Order ID and supporting evidence (screenshots of analytics showing shortfall).
  2. Review & Verification – Our team will review your request within 2-3 business days. We may request additional information if needed.
  3. Approval & Processing – If approved, refund will be processed immediately.
  4. Credit Timeline – Approved refunds will be credited back to the original payment method (Razorpay) within 5–10 business days, depending on your bank/issuer.
Payment Gateway Fees: Razorpay processing fees (typically 2-3%) are non-refundable and will be deducted from the refund amount.
Partial Refunds: Partial refunds may be issued based on the actual shortfall percentage. For example, if delivery was 80% of the minimum target, you may receive a 20% partial refund.

4. No Refund Cases

Once a plan is successfully delivered within the promised range (or higher), no refund requests will be entertained.

The following scenarios are NOT eligible for refunds:

  • Results delivered within the promised range (e.g., 10,000-15,000 views → you received 11,500 views)
  • Results exceeded the promised range (you got more than expected)
  • You changed your mind after order placement
  • You found a cheaper service elsewhere
  • Instagram algorithm changes after delivery (results already delivered)
  • Delays in delivery due to Instagram rate limits or technical issues (we always complete delivery)
  • You violated Instagram's terms of service during the campaign

5. Contact for Refund

To request a refund or inquire about an existing refund, please contact us with the following information:

Email Us:
support@growerplatform.com
growerplatform@gmail.com

Required Information for Refund Request:

  • 📝 Order ID (found in your confirmation email)
  • 📧 Email used at checkout
  • 📊 Proof/Screenshots – Instagram analytics showing the shortfall
  • 📅 Plan completion date
  • 💬 Brief description of the issue
Our Promise: We value your trust and will always try to resolve issues fairly. If you're unsatisfied with the results, reach out to us before requesting a refund — we may be able to offer additional promotion to meet your expectations.

6. Frequently Asked Questions

❓ How long does it take to process a refund?

Once approved, refunds are processed within 2-3 business days. The credit appears in your account within 5-10 business days depending on your bank.

❓ Can I get a refund if I cancel mid-campaign?

No. Once a campaign has started, we cannot issue refunds as resources have already been allocated. Please ensure you're ready before placing an order.

❓ What if I entered the wrong Instagram username?

Please double-check your username before checkout. If you made a mistake, contact us immediately within 1 hour of placing the order. After the campaign starts, no refunds will be issued.

❓ Do you offer refunds for bulk creator packages?

For Bulk Creator packages, refunds are subject to creator availability. If no creators have been assigned yet, we may offer a full refund. If work has already started, partial refunds may be considered based on work completed.

❓ What if I get more results than promised?

That's great! We don't charge extra for over-delivery. Enjoy the bonus reach — it happens when your content performs exceptionally well.

This Refund Policy was last updated on March 15, 2026 and applies to all orders placed on or after this date.

Still Have Questions?

Our support team is here to help you with any questions about refunds, cancellations, or our services. Reach out to us — we typically respond within 2 hours.

Contact Support View Our Plans