Privacy Policy

1. Introduction

Welcome to Grower Platform ("we", "us", "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and avail our app marketing services.

2. Information We Collect

Personal Information

We collect information that you voluntarily provide when you register, place an order, or contact us:

• Name – For order processing and communication
• Email address – For order confirmation and updates
• Phone number – For WhatsApp support
• App details – App name, Play Store / App Store link for marketing campaign setup
• Payment details – Processed securely by Razorpay (we do not store card details)

Usage Data

• IP address – For security and fraud prevention
• Browser type and version – To optimize your experience
• Pages visited and time spent – Via cookies and Google Analytics
• Referring website – To understand traffic sources

Service Data

• Details of the marketing campaign you purchase (user acquisition targets, targeting parameters, campaign duration)
• Campaign performance data and analytics
• Communication history with our support team

3. How We Use Your Information

• To provide and manage app marketing services – Including delivering targeted advertising campaigns and user acquisition services.
• To process payments via Razorpay – Securely and in compliance with PCI-DSS standards.
• To communicate with you – Regarding orders, refunds, updates, and promotional offers (with your consent).
• To improve our website and services – Using analytics to enhance user experience.
• To comply with legal obligations – Including fraud prevention and regulatory requirements.
• To send marketing communications – Only if you have opted in (you can unsubscribe anytime).

4. Sharing of Information

We do not sell your personal data. We share information only in the following circumstances:

• With Razorpay – For payment processing. All transactions are encrypted and PCI-DSS compliant.
• With advertising platform partners – To execute your marketing campaigns on platforms like Google Ads, Facebook Ads, etc. These parties are bound by strict confidentiality agreements.
• When required by law – To comply with legal processes, court orders, or government regulations.
• In business transfers – If Grower Platform is involved in a merger or acquisition, your data may be transferred (with prior notice).

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption – All data transmitted is encrypted using 256-bit SSL.
• PCI-DSS Compliance – All payments processed through Razorpay's PCI-DSS Level 1 compliant gateway.
• Access Controls – Only authorized personnel have access to user data.
• Regular Security Audits – We perform regular security assessments and updates.

⚠️ Important: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies – Required for the website to function (login, cart, checkout).
• Analytics Cookies – Help us understand how visitors interact with our site (Google Analytics).
• Preference Cookies – Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Correct inaccurate or incomplete information.
• Right to Erasure – Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing – Limit how we use your data.
• Right to Data Portability – Receive your data in a structured format.
• Right to Withdraw Consent – Opt out of marketing communications anytime.

To exercise these rights, contact us using the information below. We will respond within 24 hours.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending an email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.