Privacy Policy

1. Introduction

Welcome to GrowerPlatform (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and avail our Instagram promotion services.

2. Information We Collect

📝 Personal Information

We collect information that you voluntarily provide to us when you register, place an order, or contact us:

• Name – Your full name for order processing
• Email address – For order confirmation and communication
• Phone number – For WhatsApp support and updates
• Instagram username – To deliver promotion services
• Payment details – Processed securely by Razorpay (we do not store card details)

📊 Usage Data

• IP address – For security and fraud prevention
• Browser type and version – To optimize your experience
• Pages visited and time spent – Via cookies and analytics tools (Google Analytics)
• Referring website – To understand traffic sources

🎯 Service Data

• Details of the promotion plan you purchase (views, likes, reach targets, etc.)
• Campaign performance data and analytics
• Communication history with our support team

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and manage Instagram promotion services – Including delivering views, likes, and creator collaborations.
• To process payments via Razorpay – Securely and in compliance with PCI-DSS standards.
• To communicate with you – Regarding orders, refunds, updates, and promotional offers (with your consent).
• To improve our website and services – Using analytics to enhance user experience.
• To comply with legal obligations – Including fraud prevention and regulatory requirements.
• To send marketing communications – Only if you have opted in (you can unsubscribe anytime).

4. Sharing of Information

We do not sell your personal data. We share information only in the following circumstances:

• With Razorpay – For payment processing. All transactions are encrypted and PCI-DSS compliant.
• With trusted third-party service providers – Who assist in delivering promotion services (e.g., delivery networks, analytics tools). These parties are bound by strict confidentiality agreements.
• When required by law – To comply with legal processes, court orders, or government regulations.
• In business transfers – If GrowerPlatform is involved in a merger, acquisition, or asset sale, your data may be transferred (with notice).

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption – All data transmitted between your browser and our servers is encrypted using 256-bit SSL.
• PCI-DSS Compliance – All payments are processed through Razorpay’s PCI-DSS Level 1 compliant gateway.
• Access Controls – Only authorized personnel have access to user data, and only when necessary.
• Regular Security Audits – We perform regular security assessments and updates.

⚠️ Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies – Required for the website to function (login, cart, checkout).
• Analytics Cookies – Help us understand how visitors interact with our site (Google Analytics).
• Preference Cookies – Remember your settings and preferences.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Correct inaccurate or incomplete information.
• Right to Erasure – Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing – Limit how we use your data.
• Right to Data Portability – Receive your data in a structured format.
• Right to Withdraw Consent – Opt out of marketing communications anytime.

To exercise these rights, contact us using the information in the "Contact Us" section below. We will respond within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending an email notification (for significant changes)

We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.